re-install PrinterSwitch

Duncan's Avatar

Duncan

10 Oct, 2019 01:50 PM

Hi,

I am new so when I install the PrinterSwitch I did not enter the License information.
PrinterSwitch works well under the 'demo mode' for few months and then it stop working.

I then realized that I did not enter the License number so I did. But that does
not solve the problem. I uninstall, reinstall and enter the licence number immediately.
But it still not working.

So... How do I make it work again? - Please contact me directly... if need to.

Thanks.
Duncan

  1. Support Staff 1 Posted by Support on 10 Oct, 2019 02:00 PM

    Support's Avatar

    Hi Duncan,

    Thank you for contacting us.
    Do you get an error when you try to register the plugin? If so, can you make a screenshot of the error and upload it?

    Kind regards,
    Jasper

  2. 2 Posted by NBEA, IT on 10 Oct, 2019 02:24 PM

    NBEA, IT's Avatar

    Hi Jasper,

    No. I did not get any error – we are running Windows.
    When I enter the correct License code under ‘configure’,
    The OK button become available and I just click it.
    - So, the install process seems to go well.

    I know it is not working because I can’t restore the printer
    setting – I use exactly the same printer configure-restore
    code that used to work and still work on other people’s
    computer. But, on my computer, after I run configure, when
    I re-store, the setting is not restored.

    I am not sure how to go forward from here.

    Thanks. Duncan

  3. 3 Posted by NBEA, IT on 10 Oct, 2019 02:27 PM

    NBEA, IT's Avatar

    Also, last night, before I left, I quickly run the
    same code on the ‘sever’ and it seems to work.
    It is the FileMaker file on my local machine that
    does not work.

    Hi Jasper,

    No. I did not get any error – we are running Windows.
    When I enter the correct License code under ‘configure’,
    The OK button become available and I just click it.
    - So, the install process seems to go well.

    I know it is not working because I can’t restore the printer
    setting – I use exactly the same printer configure-restore
    code that used to work and still work on other people’s
    computer. But, on my computer, after I run configure, when
    I re-store, the setting is not restored.

    I am not sure how to go forward from here.

    Thanks. Duncan

  4. Support Staff 4 Posted by Support on 10 Oct, 2019 02:35 PM

    Support's Avatar

    Hi Duncan,

    If you fill in the license info and you click OK, then you should have filled in the correct info and the plugin should be registered.
    If doubt that it isn't registered correctly, you can use the register function to do it. https://wiki.myfmbutler.com/index.php?title=PrinterSwitch_3:External_Functions#PrSw_Configure.28_.22register.7Creg_name.7Creg_code.7Creg_userCount.7Creg_licenseType.22_.29:
    This will function will return the number of users in your license if the registration was successful.

    Another possible issue is that you're using FileMaker Pro 32-bit on your machine and the computer installed the Windows 10 July update. That update broke some PrinterSwitch and we haven't found a fix for it yet. But if you're using PrinterSwitch 3 in 64-bit mode, there shouldn't be an issue.

    Please let me know the architecture and version of your FileMaker Pro installation and the version number and architecture of PrinterSwitch so we can rule this out.

    Kind regards,
    Jasper

  5. 5 Posted by NBEA, IT on 10 Oct, 2019 03:45 PM

    NBEA, IT's Avatar

    Jasper,

    I think it may not be PrinterSwitch’s problem.

    I did use the suggested PrSw_Configure() function and it
    does returns the correct number of user. But that not solve
    the problem – I also deleted the setting records and recreate
    them. But that have no effect either.

    I then use one of my local FileMaker file, which is a backup
    of my current one, and it worked just fine.

    Since I did have few crashes on my current file, I suspect
    my current file may be damaged in some way.

    So, I think I will proceed with my other files and backup
    frequently.

    Thank for your time and the quick response.
    Duncan

  6. Support Staff 6 Posted by Support on 11 Oct, 2019 06:51 AM

    Support's Avatar

    Hi Duncan,

    Thank you for the feedback.
    Please let me know if you have any other issues.

    Kind regards,
    Jasper

  7. Support closed this discussion on 11 Oct, 2019 07:33 AM.

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