Printing cannot continue because this printer is not connected to a port

jonathan's Avatar

jonathan

14 Sep, 2018 02:33 PM

Hi,
Over the last few months, workstations are losing the ability to print on a regular basis. The printer switch

I have a Workstations table where each workstation has a document printer, label printer, and prescription printer saved. Both the printer selection and setup is saved in the settings record. Sometimes just quitting FileMaker, or just resaving the printer setup fixes the problem. Sometimes, doing both is needed. The problem is recurring weekly on certain computers.

Thanks for your help,
-jb

  1. Support Staff 1 Posted by Support on 17 Sep, 2018 07:33 AM

    Support's Avatar

    Hi Jonathan,

    Thank you for contacting us.
    This first time we have a report like this. Could you give us a little more info? Which version of FileMaker Pro are you using and what operating system are you using?

    Can you still manually when you see the error? And what happens when you print from a different program when you the error?

    Please let me know the result of you test.

    Kind regards,
    Jasper

  2. 2 Posted by jonathan on 17 Sep, 2018 03:09 PM

    jonathan's Avatar

    Thanks for the reply. One of the computers that has this recurring is
    running Windows 7 and FileMaker Pro 16 32-bit. The other is running Windows
    7 and FileMaker 14 32-bit. Highest v of each. It looks like we're running
    PrinterSwitch 3.09 on all computers.

    We haven't done manual print test from FileMaker to this printer because
    we're not manually set up to print prescriptions in the system, but we can
    try printing any old layout. I have done the Windows print test when this
    occurs, and the test works. The problem only seems to occur within
    FileMaker.

    -jb

    Jonathan Sherry
    FullCity Consulting Inc.
    845 447 3400 ;102 (NY)
    201 445 9670 (NJ)
    845 206 4400 (Fax)

    * Certified FileMaker Developer (Versions 9 - 17 )
    * Platinum FileMaker Business Alliance Members

    http://www.fullcityconsulting.com

  3. Support Staff 3 Posted by Support on 20 Sep, 2018 07:50 AM

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    Hi Jonathan,

    Thank you for the feedback. That is a strange problem indeed.
    Could you also try our capture and restore example? Does that trigger the same issue?

    Kind regards,
    Jasper

  4. 4 Posted by jonathan on 20 Sep, 2018 02:41 PM

    jonathan's Avatar

    I have implemented the setup capture and restore similar to your example.
    In fact, that was a couple of years ago. It's been fine, and has cropped up
    as an occasional issue over the last 9 months on 1 machine and now on 2
    machines, and becoming more frequent. I guess what I can do is have the
    client notify me when the issue occurs again and then test your sample file
    to see if there's any difference.

    Because the issue is intermittent and doesn't happen on all machines, it
    seems like a machine-specific issue, but trying to chase down all avenues.
    One of the machines involved has been determined by IT to be in need of
    replacement - it runs very slow, etc, etc. User is getting brand new
    hardware with 16 Gigs RAM and SSD drives, and Windows 10. If the problem
    reoccurs after the hardware replacement, I'll follow up with the next
    troubleshooting steps.

    Thanks,
    -jb

    Jonathan Sherry
    FullCity Consulting Inc.
    845 447 3400 ;102 (NY)
    201 445 9670 (NJ)
    845 206 4400 (Fax)

    * Certified FileMaker Developer (Versions 9 - 17 )
    * Platinum FileMaker Business Alliance Members

    http://www.fullcityconsulting.com

  5. Support Staff 5 Posted by Support on 21 Sep, 2018 07:03 AM

    Support's Avatar

    Hi Jonathan,

    Thanks again for the feedback.And the issue started after upgrading to FMP16 or did the issue occur in an earlier version of FMP?
    Are the other machines 64-bit?

    And do you have an individual captured setup for each computer? The restore process depends heavily on the OS and printer driver, so if not all computers are 100% the same, you can run into issues by sharing the same setup.

    Kind regards,
    Jasper

  6. 6 Posted by jonathan on 21 Sep, 2018 02:44 PM

    jonathan's Avatar

    The computers are all 64-bit, but we are running 32-bit versions of
    FileMaker in all cases. There are a bunch of plugins, most of which would
    need to be upgraded to get the 64-bit version. Since they're running well
    as is, we've put off doing the plugin update. I will be recommending that
    down the road.

    There is a separate table for workstations, and each workstation has its
    own printer records with saved settings for each individual printer
    belonging to each workstation. The scripts look up the current user's
    printer settings. Each user has a fixed set of printer records identified
    by functional type ( document, label, prescription ) so that the
    prescription print routine looks for that user's prescription printer in
    order to reetrieve the settings . As I said, this has been working fine for
    most computers for 2 years, so I don't think there are any issues with the
    FileMaker scripting.

    I will follow up with the client to find out when the desktop upgrade is
    happening.

    -jb
    Jonathan Sherry
    FullCity Consulting Inc.
    845 447 3400 ;102 (NY)
    201 445 9670 (NJ)
    845 206 4400 (Fax)

    * Certified FileMaker Developer (Versions 9 - 17 )
    * Platinum FileMaker Business Alliance Members

    http://www.fullcityconsulting.com

  7. Support Staff 7 Posted by koen on 24 Sep, 2018 07:51 AM

    koen's Avatar

    Hi Jonathan,

    Does the printer drivers have got updates? We have seen in the past that after this a new capture of the printer settings may be required.

    Kind regards,

    Koen

  8. 8 Posted by jonathan on 03 Jan, 2019 05:09 PM

    jonathan's Avatar

    Sorry I totally missed this, but dug up your reply because the problem is
    continuing to occur. This is an older model receipt printer, and the
    drivers are OLD - 2012 or even 2010. They claim Windows 10 compatibility, I
    believe. This computer is still Windows 7.

    Thanks,
    -jb

    Jonathan Sherry
    FullCity Consulting Inc.
    845 447 3400 ;102 (NY)
    201 445 9670 (NJ)
    845 206 4400 (Fax)

    * Certified FileMaker Developer (Versions 9 - 17 )
    * Platinum FileMaker Business Alliance Members

    http://www.fullcityconsulting.com

  9. Support Staff 9 Posted by Support on 24 Jan, 2019 02:52 PM

    Support's Avatar

    Hi Jonathan,

    I'm sorry for the late answer.
    Is the problem always occurring on the same computer? Could it be that the drivers are automatically updating on this PC? And do you make use of the PrinterSwitch PDF printer?

    Kind regards,
    Jasper

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