FileMaker is terminated when switching Printersettings

Daniel Wilhelm's Avatar

Daniel Wilhelm

26 Aug, 2018 10:43 AM

Hello

my solution worked for years without any Problems with Printerswitch. This spring, i moved up everithyng to FM19_64bit and updated also my License. Still everything went very well until the last Windows10Protes.
Since then we have FileMaker crashing but only on some Computers when a script changes the printersettings:

Protokollname: Application
Quelle: Application Error
Datum: 25.08.2018 11:50:18
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: Labor2017
Beschreibung:
Name der fehlerhaften Anwendung: FileMaker Pro Advanced.exe, Version: 16.0.4.403, Zeitstempel: 0x5a3c0a2c
Name des fehlerhaften Moduls: myFMbutler_PrinterSwitch.fmx64, Version: 3.0.9.0, Zeitstempel: 0x56ae8d10
Ausnahmecode: 0xc0000409
Fehleroffset: 0x000000000001acdb
ID des fehlerhaften Prozesses: 0x2054
Startzeit der fehlerhaften Anwendung: 0x01d43c58f69223eb
Pfad der fehlerhaften Anwendung: c:\Program Files\FileMaker\FileMaker Pro 16 Advanced\FileMaker Pro Advanced.exe
Pfad des fehlerhaften Moduls: C:\Users\Labworker\AppData\Local\FileMaker\FileMaker Pro Advanced\16.0\Extensions\myFMbutler_PrinterSwitch.fmx64
Berichtskennung: f2e81c20-e498-439f-ad01-c6c97af71074
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-08-25T09:50:18.509814300Z" />
    <EventRecordID>11108</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Labor2017</Computer>
    <Security />
  </System>
  <EventData>
    <Data>FileMaker Pro Advanced.exe</Data>
    <Data>16.0.4.403</Data>
    <Data>5a3c0a2c</Data>
    <Data>myFMbutler_PrinterSwitch.fmx64</Data>
    <Data>3.0.9.0</Data>
    <Data>56ae8d10</Data>
    <Data>c0000409</Data>
    <Data>000000000001acdb</Data>
    <Data>2054</Data>
    <Data>01d43c58f69223eb</Data>
    <Data>c:\Program Files\FileMaker\FileMaker Pro 16 Advanced\FileMaker Pro Advanced.exe</Data>
    <Data>C:\Users\Labworker\AppData\Local\FileMaker\FileMaker Pro Advanced\16.0\Extensions\myFMbutler_PrinterSwitch.fmx64</Data>
    <Data>f2e81c20-e498-439f-ad01-c6c97af71074</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

I tried recapturing the corresponding Settings, Plugin-Update, reverting to Database-Backups... nothng changed :-(

Do you have any ideas?

Many thanks

Daniel

  1. Support Staff 1 Posted by Support on 31 Aug, 2018 07:30 AM

    Support's Avatar

    Hi Daniel,

    Thank you for contacting us.
    We haven't received other reports from our users that they have problems since the last Windows update.

    Did something change in the printer config? Drivers for example?

    What happens when you open the capture and restore example that is supplied with the PrinterSwitch installer? Does it also crash when you capture a new setup and try to print?

    Kind regards,
    Jasper

  2. 2 Posted by Daniel Wilhelm on 04 Sep, 2018 06:31 AM

    Daniel Wilhelm's Avatar

    Hi

    It turned out that it was 1 bad/corrupted printerdriver (Dymo Label) that i can not uninstall.
    I’m still working on this ☹

    Thanks

    Daniel

    Von: Support <[email blocked]>
    Gesendet: Freitag, 31. August 2018 09:30
    An: [email blocked]
    Betreff: Re: FileMaker is terminated when switching Printersettings [PrinterSwitch #921]

  3. Support Staff 3 Posted by Support on 12 Sep, 2018 01:24 PM

    Support's Avatar

    Hi Daniel,

    Thank you for the feedback!
    Please let us know if you have any other issues.

    Kind regards,
    Jasper

  4. Support closed this discussion on 12 Sep, 2018 01:24 PM.

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