Unable to install printerswitch 3 on 32bits Win7 and FMP16

carlo's Avatar

carlo

28 Jun, 2017 05:33 AM

Hello,
I tried to install printerswitch 3 on 32bits Win7 and FMP16 (32bits also) but I get a 1551 error.
Is there a way to make it work ?
Let me know if you have ideas I had to revert back to FMP15...
Kind regards,
Carlo

  1. Support Staff 1 Posted by Support on 29 Jun, 2017 11:24 AM

    Support's Avatar

    Hi Carlo,

    I'm sorry to hear this.
    Could you send me a screenshot of the error with as much info as possible?

    Kind regards,
    Jasper

  2. 2 Posted by carlo on 29 Jun, 2017 11:33 AM

    carlo's Avatar

    What info do you need ?
    The error is a filemaker error I get when I install the 32bit version of the plugin with the script step in Debug mode.
    We would organise a Teamviewer session if necessary….
    Kind regards,
     <>
    Carlo Casaccia
    ESBC - Thinking Agency
    6 avenue des Citronniers | Monaco
    tel +33 811 030 997 mobile +33 6 20 58 30 97

    website <http://www.esbc.mc/> | email <mailto:[email blocked]>

  3. Support Staff 3 Posted by Support on 30 Jun, 2017 07:02 AM

    Support's Avatar

    Hi Carlo,

    Can you export the container field and place the plugin manually in the extensions folder? What happens if you do that?

    Kind regards,
    Jasper

  4. 4 Posted by carlo on 30 Jun, 2017 07:04 AM

    carlo's Avatar

    It does not appear in the plugin preferences.
    I also tried putting it in many other locations (not just the user extension folder), and made sure no other extension was there.
    Any other ideas ?
    Do you want to do a teamviewer session ?
     <>
    Carlo Casaccia
    ESBC - Thinking Agency
    6 avenue des Citronniers | Monaco
    tel +33 811 030 997 mobile +33 6 20 58 30 97

    website <http://www.esbc.mc/> | email <mailto:[email blocked]>

  5. 5 Posted by Thomas on 04 Jul, 2017 04:20 PM

    Thomas's Avatar

    Nearly the same problem here. Unable to install printerswitch 3 on 32bits Win10 and FMP16.

  6. 6 Posted by Thomas on 04 Jul, 2017 04:22 PM

    Thomas's Avatar

    sorry, more details... I can install the plugin, but it don't appear in the Filemaker Settings

  7. Support Staff 7 Posted by Support on 04 Jul, 2017 08:41 PM

    Support's Avatar

    Hi Thomas and Carlo,

    Thank you for the feedback. We will do some more testing with the FMP16, Windows and the 32-bit version of the plugin ASAP.

    We'll keep you posted.

    Kind regards,
    Jasper

  8. 8 Posted by Johannes Schult... on 16 Aug, 2017 10:20 AM

    Johannes Schulte's Avatar

    Hello Jasper,
    Same problem here! We have updated all machines from FM12 to FM16 and PrinterSwitch from 2 to 3, some of the 32 Bit Windows machines ( 7 and 10) does not recognise the plug-in. We use the plug in in our production. We need a workaround immediately! Could we go back to version 2? Does version 2 run under FM16?
    johannes

  9. 9 Posted by Johannes Schult... on 16 Aug, 2017 11:07 AM

    Johannes Schulte's Avatar

    Further informations:
    A)
    2 machines based on exactly same hardware with Win 7, 32 Bit (cloned from a master-installation).
    On one machines the plug-in is recognised, on the other machine not.

    B)
    Win 10, 32 bit running under Parallels Desktop. The plug-in V3 was installed and recognised,
    While further testing we got the screen of version 2 (2010) and that the plug-in Version 2 is not registered! Version 2 was not installed in this virtual machine.

    Johannes

  10. 10 Posted by Roger Engström on 20 Aug, 2019 09:59 AM

    Roger Engström's Avatar

    Hi! I'm having the same issue here. Plugin not showing up in preferences

    Brand new Windows 10 Pro 64-bit (on parallels)
    Version 10.0.18362 build 18362 (released 2019-03 i think)
    Installed Updates:
    KB890830
    KB4503308 (this one affects runtimes and v3 baldy)
    KB4506991
    KB4512508

  11. Support Staff 11 Posted by Support on 20 Aug, 2019 10:08 AM

    Support's Avatar

    Hi Roger,

    If the plugin doesn't load at all, it's probably because Visual C++ Redistributable Packages for Visual Studio 2013 isn't installed on the machine. This was the default C++ Redistributable for Windows machine, but this is now changed on new Win 10 installs.

    If you download and install this version (32-bit for the 32-bit plugin), the plugin should load: Visual C++ Redistributable Packages for Visual Studio 2013

    Please let me know if you have any other questions.

    Kind regards,
    Jasper

  12. 12 Posted by Roger Engström on 20 Aug, 2019 11:12 AM

    Roger Engström's Avatar

    I did use the 32-bit installer for printer switch but it did not work.

    Placing the files: msvcp120.dll and msvcr120.dll from Visual studio 2013 in the FileMaker program folder solved the problem. Thanks!

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