PrinterSwitch won't register

Stephanie's Avatar

Stephanie

18 Apr, 2017 01:23 AM

I'm running filemaker 15 pro on windows 10 and when I open my POS program that is running in filemaker it comes up with an error message saying registration of the printer plug in has failed. I have entered all the info for the registration into the program but it doesn't seem to hold it. It's driving me crazy! Help

  1. Support Staff 1 Posted by Support on 18 Apr, 2017 08:42 AM

    Support's Avatar

    Hi Stephanie,

    I'm sorry to hear that you're having issues with the registration of the plugin. Are you using the 32 or 64-bit version of the plugin?

    Kind regards,
    Jasper

  2. 2 Posted by Jonathan Mallet... on 18 Apr, 2017 12:48 PM

    Jonathan Mallett's Avatar

    The 64bit version.

    Sent from my iPhone

  3. Support Staff 3 Posted by Support on 20 Apr, 2017 12:13 PM

    Support's Avatar

    Hi Jonathan,

    Thanks!
    Does it only happen on the computer of Stephanie or on all computers? If it happens on all computers, I'll setup a test environment to reproduce the issue.

    In the meantime, a possible workaround is registering the plugin via the script function:
    http://wiki.myfmbutler.com/index.php/PrinterSwitch_3:External_Functions#PrSw_Configure.28_.22register.7Creg_name.7Creg_code.7Creg_userCount.7Creg_licenseType.22_.29:

    Kind regards,
    Jasper

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