Printerswitch causes Filemaker on Windows 10 to crash

Jason Tallman's Avatar

Jason Tallman

28 Dec, 2016 02:36 PM

When we issue the PrSw_PrintSetup("restore|" ) command Filemaker Pro 15v2 64bit is crashing.

  1. Support Staff 1 Posted by Support on 28 Dec, 2016 02:42 PM

    Support's Avatar

    Hi Jason,

    Thank you for contacting us.

    This usually happens when you try to restore a setup that was captured on a different computer.

    Please try our capture/restore sample file as a test. Do a capture in the demo file and then make a print with that setup.Does that work?

    If it works, then make a new setup for that computer will probably fix it.

    Kind regards,
    Jasper

  2. 2 Posted by Jason Tallman on 28 Dec, 2016 05:22 PM

    Jason Tallman's Avatar

    I tried that and I'm still getting the crash.

  3. 3 Posted by Jason Tallman on 29 Dec, 2016 05:14 PM

    Jason Tallman's Avatar

    When assigning a samsung printer it doesn't crash. But if I switch to a brother HL-2240 then it starts crashing.

  4. Support Staff 4 Posted by Support on 30 Dec, 2016 08:25 AM

    Support's Avatar

    Hi Jason,

    Was this with the example file?

    And did it work in FileMaker Pro 15v01?

    Kind regards,
    Jasper

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • crash.png 1.99 MB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac