File is damaged

Boris Dollerup's Avatar

Boris Dollerup

29 Oct, 2015 01:45 PM

Hi,

I have just downloaded your PrinterSwitch plugin, but when installing it says File is damaged (it's a Mac version).

I have downloaded twice -same result. I'm using Mac 10.7.5

Best regards
Boris

  1. Support Staff 1 Posted by Support on 29 Oct, 2015 04:20 PM

    Support's Avatar

    Hi Boris,

    Did you download the installer or did you choose the plugin only download?
    I’ve tried both on my computer and there are no problems with it.

    Could you try downloading it with a different browser?

    Kind regards,
    Jasper

    IMPORTANT NOTE:
    In order to streamline our support activities, we are using a web application called Tender Support at http://support.myfmbutler.com
    We would like to encourage you to use this system for all future support questions. You'll be able to access FAQs about our products, and after a simple registration you can send both private and public support questions.

    ____________________________
    myFMbutler
    [email blocked]
    www.myFMbutler.com

  2. 2 Posted by info on 29 Oct, 2015 05:34 PM

    info's Avatar

    Den 29/10/15 kl. 17.20 skrev Support:

  3. Support Staff 3 Posted by Support on 30 Oct, 2015 08:37 AM

    Support's Avatar

    Hi Broris,

    I didn't receive your last answer.
    Could you reply again?

    Kind regards,
    Jasper

  4. 4 Posted by info on 30 Oct, 2015 08:46 AM

    info's Avatar

    Den 30/10/15 kl. 09.37 skrev Support:

  5. 5 Posted by info on 30 Oct, 2015 08:54 AM

    info's Avatar

    Den 30/10/15 kl. 09.45 skrev [email blocked]:

  6. Support Staff 6 Posted by Support on 30 Oct, 2015 08:54 AM

    Support's Avatar

    Hi Boris,

    The only thing I see is "Den 30/10/15 kl. 09.37 skrev Support:" and an image.
    Could you use this link to reply? http://support.myfmbutler.com/discussions/printerswitch/825-file-is...

    Kind regards,
    Jasper

  7. 7 Posted by Boris on 30 Oct, 2015 09:06 AM

    Boris's Avatar

    I can't no longer log in as:

    [email blocked]
    150152

    Regards
    Boris

  8. Support Staff 8 Posted by Support on 30 Oct, 2015 09:21 AM

    Support's Avatar

    Hi Boris,

    I can see your message now.
    If you need to recover your account, you can click "I forgot my password" on the login page.

    Kind regards,
    Jasper

  9. 9 Posted by Boris on 30 Oct, 2015 09:23 AM

    Boris's Avatar

    Hi,
    It says....
    Couldn't log you in as '[email blocked]'

  10. Support Staff 10 Posted by Support on 30 Oct, 2015 09:32 AM

    Support's Avatar

    Hi Boris,

    Al least I can read you messages again.
    Could you tell me what you answered after this question?

    Hi Boris,

    Did you download the installer or did you choose the plugin only download?
    I’ve tried both on my computer and there are no problems with it.

    Could you try downloading it with a different browser?

    Kind regards,
    Jasper

  11. 11 Posted by Boris on 30 Oct, 2015 10:46 AM

    Boris's Avatar

    Hi,

    I have downloaded the full installer with Firefox.

    I can not login again and download a new plugin using Chrome (nor Firefox),

  12. Support Staff 12 Posted by Support on 30 Oct, 2015 10:48 AM

    Support's Avatar

    Hi Boris,

    You don't need to login to download PrinterSwitch. You only need a login to buy products, but as far as I can see in our database, you haven't registered yet for the shop.

    Here is the download page: http://www.myfmbutler.com/en/downloads

    Kind regards,
    Jasper

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