problem with win8

jio's Avatar


09 Jun, 2015 08:55 AM

I have this problem: I installed win8 and filemaker13, then the printerswitch plugin 2.2 with the same filemaker project I used the last year witih windows XP but:

1. select settings for invoice with samsung printer
2. go to invoice and print -> ok

3. select settings for label with tec printer
4. go to label and print -> ok

5. return to invoice and print -> don't print !!

6. if return to settings for invoince then print invoice -> print


  1. Support Staff 1 Posted by Support on 09 Jun, 2015 08:59 AM

    Support's Avatar


    Are all these steps automated with PrinterSwitch?
    And do you use a PrSw_PrintSetup ( “reset”) at the end of you scripts?

    Kind regards,

  2. 2 Posted by jio on 09 Jun, 2015 09:07 AM

    jio's Avatar

    Yes, I use the same project of last year, but now don't function!

  3. Support Staff 3 Posted by Support on 09 Jun, 2015 09:13 AM

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    Are you using the capture and restore functionality?
    If so, I suggest you capture new setups for every printer because it is driver dependant. And since you upgrade to Win8, the drivers are probably different.

    Kind regards,

  4. 4 Posted by jio on 09 Jun, 2015 09:50 AM

    jio's Avatar

    Hi Jasper,
    Yes I used the capture and restore functionality and I captured new setups.

    I did another test, I have two TEC printers for two types of label and:
    1. select label1 for TEC1
    2. print -> ok

    3. select laber2 for TEC2
    4 print on TEC1 with settings of TEC2

  5. 5 Posted by jio on 09 Jun, 2015 10:02 AM

    jio's Avatar

    another info:
    last year I used filemaker 12 on winXP
    now I use filemaker 13 v3 on Win8

  6. 6 Posted by jio on 10 Jun, 2015 07:57 AM

    jio's Avatar

    it seems that not change the printer...

  7. Support Staff 7 Posted by Support on 12 Jun, 2015 09:02 AM

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    Hi Jio,

    Can you post the print script that you are using?

    Kind regards,

  8. 8 Posted by Jio on 12 Jun, 2015 02:04 PM

    Jio's Avatar

    I controlled all the script and I find the error!!!

    I forgot this istructions:
    PrSw_PrintDialog( "disable" ) and PrSw_PrintDialog( "enable" ).

    Thanks for all!!!


  9. Support Staff 9 Posted by Support on 15 Jun, 2015 09:29 AM

    Support's Avatar

    Hi Jio,

    Great! :-)
    Have a nice day.

    Kind regards,

  10. Support closed this discussion on 15 Jun, 2015 09:29 AM.

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