PrinterSwitch is not storing the tray for colorqube 8570

Alain Vanhaeght's Avatar

Alain Vanhaeght

23 Oct, 2014 07:51 AM

Hello

As mentioned on the phone, my customer is using your plugin for switching between label printer & xerox phaser
He had to replace the xerox phaser by a xerox colorqube 8570 and after resetting the printer-switch setting, the tray is not stored anymore.
It is very important for my customer as one tray contains preprinted paper and the other white.
So the right document needs to go to the right tray

The customer is using filemaker 11 on macs & pc
The file is on a filemaker 11 server on a mac server

Best regards

Alain

  1. Support Staff 1 Posted by Support on 23 Oct, 2014 07:56 AM

    Support's Avatar

    Hi Alain,

    Which operating system is he using on the client side?

    Kind regards,
    Jasper

    PS: je mag ook in het Nederlands antwoorden :-)

  2. 2 Posted by Alain Vanhaeght on 23 Oct, 2014 07:59 AM

    Alain Vanhaeght's Avatar

    windows xp, windows 7 & mac os x 10.8

    Op 23-okt.-2014, om 09:56 heeft Support <[email blocked]> het volgende geschreven:

  3. Support closed this discussion on 28 Oct, 2014 10:41 AM.

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