PrinterSwitch V 2 error code -30 Not Activated

Lorenzo Rodriguez 's Avatar

Lorenzo Rodriguez

12 May, 2010 04:47 PM

I have a PrinterSwitch developer version 2.

While the PrinterSwitch plug in reports enable in the Preference Plug In and looks OK to everything based on my long previous experience with the Plug-In (BTW great plug-in) it reports an error (PLUG IN NOT ACTIVATED ERROR -30) when trying to print in a 64 bits Vista computer to a regular printer (I am using Fineprint as test printer because it is so convenient)

I tried everything I can think of.

1) Installing using the new installer.
2) Uninstalling and then Installing using the install64.bat
3) Checking the parameters in Printer PrinterSwitch like Port LPT1: and Driver Amyuni 4.00

I was never able to make PrinterSwitch to work on a 64 bits machine not before with v1.7 not now with v2.

Any ideas out there that I should try?

Thanks in advance.

Lorenzo Rodriguez

  1. Support Staff 1 Posted by Support on 13 May, 2010 03:07 PM

    Support's Avatar

    Your question has been forwarded to our development team. I will get back to you when there is more information.

  2. Support Staff 2 Posted by Support on 17 May, 2010 07:59 PM

    Support's Avatar

    Hi,

    Just to be sure, are you testing the above using version 2.0.1 of our PrinterSwitch (released April, 12th) ?

  3. 3 Posted by Lorenzo Rodrigu... on 17 May, 2010 08:29 PM

    Lorenzo Rodriguez 's Avatar

    Hi,

    Yes we are using version created 4/12/2010 4:42 PM

    Please Advise

    Any ideas that I could try?

    Best Regards,

    Lorenzo Rodriguez
    Developer

  4. 4 Posted by Lorenzo Rodrigu... on 17 May, 2010 09:26 PM

    Lorenzo Rodriguez 's Avatar

    Hi,

    Do I have to install anything in the 64 directory under C:\Program Files or any other directory?

    As I said, I only did "automatic" solutions but I can do whatever is needed to resolve this issue.

    Please Advise

    Best Regards,

    Lorenzo Rodriguez
    Developer

  5. Support Staff 5 Posted by Support on 18 May, 2010 12:00 PM

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    Hi,

    We are unable to reproduce the issue you describe on a 'stock' Vista 64-bit with FM11 and PrinterSwitch 2.0.1.

    The error message you get is a message from the PrinterSwitch PDF driver, which is a driver by Amyuni that we bundle with our plug-in.
    I did find the following information on the Amyuni forum, however, (http://www.amyuni.com/forum/) when referring to the 'printer not activated' problem:

    All users of the PDF Converter must have at least read/write privileges to the "HKEY_CURRENT_CONFIG\Software<Printer Name>" and "HKEY_CURRENT_CONFIG\Software" keys in the registry.

    and

    "if you have a non-english version of Vista, you have to add permissions in the registry on the following hive : HKEY_CURRENT_CONFIG\Software<Your PDF printer Name> Give full control to "users"."

    Can you check whether this might be causing the issue ?

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