FMPS 11 Compatability
Alan Barker
via web
I keep checking back hoping that there is a new compatible version of AutoSender that will work with the new FMP Server Advanced V11. I've sent a couple of e-mails, but have yet to get a reply. The web site states that a compatible version should be available end of April-May time frame. It is now June-1; I would really like to get realistic update time-frame.
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Support Staff 32 Posted by luk on 05 Jan, 2011 08:55 AM
Hi Alan,
Actually, the upgrade is already available on our purchase page now:
http://myfmbutler.com/index.lasso?p=360
luk closed this discussion on 05 Jan, 2011 08:55 AM.
al.barker re-opened this discussion on 24 Jun, 2011 02:06 PM
33 Posted by al.barker on 24 Jun, 2011 02:06 PM
Luk -
I submitted the following issue back on 6/13/11, but have not heard back from you. I'm going to copy/paste the same text here, in case something went wrong with the web page submittal. I attached a zipped up copy of the log file at that time, which I could reproduce if necessary. But do want to reiterate that we continue to experience the problem several times a week!.
Alan Barker
Nidec Motor Company
I finally did make the switch, and now have my production data running on FMPSA11, and so I have had to make the switch to AS3.
I continue to get unexpected shut-downs of the AutoSender service. Typically everything works fine for a couple of days, and then I come into the office early, and find the AutoSender clients not present on the FMPS admin console. I RDP over to the actual server console, and startup the myFmbutler AutoSender Config application, and the preferences tab reveals that indeed the service has quit (icon is red). Normally, I can just hit the Restart the AS services and all is well - but that also means my customers have been without email services the whole night - a whole shift for our overseas people.
I have the AS services set to "Verbose", so the log files get quite sizeable. Reviewing them shows AS seems to struggle with finding the specified fields in the email linkage, Severe error:
AutoSenderJDBC.checkSource: Exception "null" thrown. Unable to fetch message: do you have an error in the fieldnames?
I am quite sure the fieldnames are correct, as evidenced that the system works most of the time.
I have AS3 configured to check for Mail every 10 seconds, and the JDBC Lifetime set to 60 minutes - but would certainly be willing to change this, if it would lead to more stability.
I do have AS configured to handle 9 different databases running on my server.
I would appreciate any suggestions to make AutoSender more stable - I certainly did not see these problems with AS version 2.5. I'm attaching the most recent AS log file.
Thank-you,
Alan Barker
luk closed this discussion on 30 Jun, 2011 06:51 AM.