Autosender sends 20 emails every 3 minutes

Elena's Avatar

Elena

19 Jun, 2020 09:47 AM

Hi, we have a problem with the application. Sometimes, despite of having more than 3000 emails in queue, it sends 20 emails every 3 minutes. It always sends 20 emails, but the delay time is terrible.

We are using the xml option, and in the configuration, the time for searching new emails is set to 5 seconds, and the jdbc session to 60 min. However in the filemaker administration console, sometimes the autosender user connects and disconnects every few minutes.

Is there any way to change de 20 emails series configuration and could anyone help us with the 3 minutes delay problem?

Thanks in advanced.

  1. Support Staff 1 Posted by Support on 22 Jun, 2020 09:48 AM

    Support's Avatar

    Hi Elena,

    Thank you for contacting us.
    AutoSender queries the table and select the first 20 records with status 0 and then sends them. This happens every 20 seconds by default, but it seems you increased to 5 seconds, which speeds it up.

    I'm guessing that there is a small issue which delays the process. Would it be possible to send your AutoSender log files in so we can have a look at them?
    You can click on the Preferences tab in AutoSender and open the logs folder from there.

    Kind regards,
    Jasper

  2. 2 Posted by Elena del Cura on 22 Jun, 2020 06:04 PM

    Elena del Cura's Avatar

    Hi,

    I am attaching the log files, the smtp is not active. I forgot to say that we are using version 3.2. Could it be an issue with java version? It does not happens always, but lately is quite often.

    Kind regards.

    [www.aisge.es]

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    Elena del Cura
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    AVISO IMPORTANTE
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    ________________________________
    De: Support <[email blocked]>
    Enviado: lunes, 22 de junio de 2020 11:48
    Para: Elena del Cura <[email blocked]>
    Asunto: Re: Autosender sends 20 emails every 3 minutes [AutoSender 4 #1319]

  3. Support Staff 3 Posted by Support on 23 Jun, 2020 04:05 PM

    Support's Avatar

    Hi Elena,

    I check the logs, but they are kinda empty. Could you check the log level for AutoSender? It's probably set to error only.

    If you set it to info or chatty, more info will appear in the log file and you will also see the xml query that AutoSender executes to get the 20 records. I would be interesting to see what happens when you paste that in the browser. If that's still slow, then it's probably the XML engine that is slow or the table that contains a lot of records which makes the search slow.

    If you have a log file that contains more information, you can send it to me and I'll have a look to see what is exactly happening.

    Kind regards,
    Jasper

  4. 4 Posted by Elena del Cura on 24 Jun, 2020 07:22 AM

    Elena del Cura's Avatar

    Hi Jasper,

    We changed it to errors only because of the size of this files. The table has a lot of records, if it can afect perform, it could be the problem. I am going to check if the problem persists with another table o less records. If so, I will send you the logs with more detail.

    Kind regards

    [www.aisge.es]

    [facebook icon]<https://www.facebook.com/somos.aisge> [twitter icon] <https://twitter.com/aisge> [instagram icon] <https://instagram.com/somos_aisge>
    Elena del Cura
    Coordinadora de Desarrollos | IT
    m: (+34) 696 08 71 14
    t: (+34) 91 521 04 12
    e: [email blocked]
    C/Ruíz de Alarcón 11, Madrid
    28014, España
    www.aisge.es<http://www.aisge.es>

    AVISO IMPORTANTE
    Este correo electrónico puede contener información confidencial. Queda prohibida su divulgación, copia o comunicación a terceros sin autorización escrita de AISGE. Si usted no es el destinatario, le rogamos que nos lo comunique y elimine el mensaje y sus anexos. Los datos derivados de su correspondencia (incluyendo sus datos de contacto) serán tratados por AISGE, con la finalidad exclusiva de gestionar las comunicaciones de la Entidad y su actividad. Ud. puede ejercitar sus derechos de acceso, rectificación, supresión, oposición, limitación al tratamiento y portabilidad, respecto de sus datos de carácter personal, mediante escrito dirigido a [email blocked]<mailto:[email blocked]>. Más información en www.aisge.es<https://www.aisge.es>

    ________________________________
    De: Support <[email blocked]>
    Enviado: martes, 23 de junio de 2020 18:05
    Para: Elena del Cura <[email blocked]>
    Asunto: Re: Autosender sends 20 emails every 3 minutes [AutoSender 4 #1319]

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